Refund policy
By purchasing from STASH online, you agree to these terms and conditions.
Is there something wrong with your order? Please get in touch ASAP so we can help you out!
STASH accepts returns (excluding shipping) within one year of purchase. Items must be unopened (in original packaging), unwound (yarn must be in it's original form), and in new condition. See our entire return policy here.
STASH reserves the right to refuse returns or refunds on products that do not meet these requirements.
Shipping costs are the responsibility of the buyer. STASH is not responsible for lost returns. Customers local to Calgary can drop off returns in person at our retail shop.
We recommend using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.
Refunds/Exchanges on Classes:
If you cannot make your class, you must give STASH at least 48 hours notice in order to reschedule or receive a refund for the booking. We are unable to offer make up classes for subsequent missed classes. If you cannot make your class, please call us at 403-457-0766.
Late or missing refunds (if applicable):
Refunds can take approximately 5-7 business days to process. If you are waiting for a refund and have not yet received it, first check your bank account/credit card/paypal account again.
The next step is to contact the credit card/paypal/bank that your payment was processed through - they may have a delay before it is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@stashlounge.ca.