Got a question? Let us answer it!

Don't see what you're looking for? Please email questions(at)stashlounge.com

I live in Calgary, but want to shop online! Does STASH deliver? Can I pick up my order?

STASH offers both local pick up and local delivery. When choosing your shipping option at the checkout, choose pick up to grab your order in person or choose "Local Delivery" to have a courier deliver it to your door (within city limits.)

In most cases, pick up orders are fulfilled same day. *You will receive an email confirmation when your order is ready to pick-up.*

How much does shipping cost? 

Alberta orders under $140 CAD: $12 flat rate shipping

Canada orders under $140 CAD: $15 flat rate shipping

STASH only ships within Canada at this time. 

We pay the shipping on orders over $140 CAD! 

Teeny tiny packages are eligible for a $5 lettermail option. If your order is eligible, you'll see the option at checkout. This is an UNTRACKED, uninsured option.

Fine Print: Shipping charges are non-refundable, and returned orders that received free shipping will have the shipping cost deducted from the return. 

Special orders  (including looms and spinning wheels) are subject to a shipping charge. Please see our policies for more information about shipping. 

Where can I learn to knit or crochet in Calgary?

At STASH! STASH proudly offers classes for beginners and clever crafters alike.  Click here for details. 

Is there a knit night in Calgary? 

Heck yes! STASH hosts bi-weekly craft nights on Friday evenings. Any portable crafts are welcome - bring your knitting, crochet, cross stitch, etc.  Admission is with a $5 donation to a rotating charity each month.  Sign up here.

Can I take a private class at STASH?

Unfortunately no, we do not offer private classes. 

Can my kids take a class at STASH? 

All peeps must be 16 years of age or older to take a class at STASH, sorry! 

Can I use a STASH gift card to shop online?

As of June 2023, our gift cards work in store and online. Gift cards purchased in store prior to June 2023 are still valid, but will need to be updated to work with our new POS system. Shoot us an email if you have an old school gift card that needs updating. 

Can I collect STASH points online?

You can collect and redeem STASH points online.  Your in-store and online accounts will be synced if you use the same email address. 

What currency are your prices listed in?

Our prices are listed in Canadian Dollars (CAD), HOWEVER, if you shop using a VPN there is a chance you will be charged in USD. We unfortunately have no control over this as Shopify automatically adjusts the currency to match your location. Please double check before checking out if you're a VPN user.  

Prices are subject to change without notice.  Canadian customers will be charged the appropriate GST, HST or PST according to your provincial requirements.  

How do I track my order? 

When your order ships, you'll receive an email from us with your tracking number. You can check the status of your order at any time by visiting the link in the email. 

Somethings not right with my order! What do I do?

Please email us at online(at)stashlounge.com ASAP and we'll help sort things out! 

What is your return policy?

Please see our full return policy for details.

Does STASH offer yarn winding?

Yes we do. In store, we can wind up to 2 skeins purchased at STASH per visit. This is so we can ensure we have enough staff on the floor at any given time. We are always happy to hold onto your yarn and wind it for pickup later. :-) 

Online - leave us a note at checkout if you'd like your yarn wound. We recommend only requesting winding for the first couple of skeins you are going to use - winding the yarn puts it under tension which you don't want for long periods of time. Wound yarn is final sale. 

Please note: we do not wind yarn purchased at other stores, sorry! This is a free service we offer for our customers. :-) 

I want to join your super awesome email list! 

Yay! Check it out here!

I no longer want to be on your super awesome email list.

We're sad to see you go! You can unsubscribe anytime using the "unsubscribe" link at the bottom of the most recent email you've received. 

Will all my yarn come from the same dye lot? 

When you're shopping for yarn online with STASH, you might notice a colourway with the notation Lot-1 (or 2, or 3) beside it. This means that these skeins came from the same shipment. This way, you can guarantee that you'll be getting all your yarn from the same lot. If there isn't enough yarn in either lot, give us a call. We'll check our stock to make sure you get a good match!

What's a dye lot?

Each batch of yarn is dyed, and while companies do their best to create a consistent recipe, the colour may vary slightly between dye lots. Your dye lot is typically indicated with a number on the ball band. 

A note about colours: 

STASH does our best to ensure that our photos represent the colourway as accurately as possible. Please be aware that there will be a slight difference in colour between different devices. Remember that dye lots can be as rare as unicorns - be sure to snag enough of the colour you need, because next time, the colour could be different! As always, please get in touch if you want to see more photos of a certain colour. We're happy to help!

There's a knot in my yarn, what do I do? 

Unfortunately, knots are a part of yarny life! Industry standards dictate that there can be up to 2 knots in a 50g skein - this is highly unlikely! Most skeins contain 0 to 1 knots. If you come into a knot, our recommendation is to undo it, and weave the two ends into your work, just like you would when you add a new skein of yarn to any project. If you think you've found an especially knotty ball of yarn, please get in touch.