Stay Healthy, Happy and Crafty!

Stay Healthy, Happy and Crafty!

Updated April 1, 2020 - NEWEST UPDATES: 

  • New pick up hours: Tuesday - Saturday 12-4 
  • If your order is over $50, we encourage you to take advantage of our free shipping offer. We want you to limit your own exposure, as well as keep our staff safe. Thank you so much for your support during this time. 

EFFECTIVE IMMEDIATELY: STASH is closed to the public. 

We are still offering local/curbside pick up. Place your order as usual, and when you get the email stating that your order is ready to be picked up, come by STASH during the following times: 

  • Tuesday - Saturday: 12 - 4 pm 

We are no longer doing pick ups on Sundays or Mondays. 

Park at the front of the shop, or in the back. Call us and tell us if you'll be waiting at the front door, or the back loading dock. We will bring your order out to you. Please wait until you have received an email confirmation that your order is ready to be picked up. 

Shipping is free on all orders over $50. If you don't see what you are looking for online, please email questions@stashlounge.com or call 403-457-0766 and we can build an order for you.  Email is preferred as it is more easily managed by our team. We are hard at work adding more inventory to our website. 

SHIPPING: For a limited time, shipping is free for orders over $50 CAD. HOWEVER, please take note of the following updates from Canada Post: 

  • Canada Post is no longer guaranteeing deliver times. Please anticipate that your packages may take a little longer than usual to get to you! 
  • Canada Post is taking precautions to be completely contact-less, therefor your parcel will most likely be delivered to a community mailbox OR it will be delivered to your door step via the "Knock, Drop and Go" approach. Delivery employees will knock or ring your bell, choose the safest location available to leave the parcel, then leave. Canada Post asks that you avoid greeting them at the door to keep their employees safe. 

STASH is not responsible for lost or stolen packages caused by the Canada Post Knock and Drop policy. 

Important Update for STASH Loyalty Members: 

STASH is temporarily suspending collection and redemption of our loyalty points. Your current points will be held for you, and we promise to do something fun when this is over. But for now, we're offering free shipping for orders over $50 to encourage the practice of social distancing.

Check out our post here for more details. 

TURNAROUND TIMES: 

Orders placed on our website before 12pm Monday-Friday will be dropped off for local pick up that day. Anything after that will be available for pick up the next business day (excluding Mondays). Our warehouse will be closed on Saturday + Sunday for the time being, so please be patient with your online orders.

Please do not come pick up your online order until you receive an email letting you know it's ready. 

If you place a phone order with us, it will likely be ready for the next pickup window. Just please kindly confirm with us. :) 

RETURNS:

You may be familiar with STASH's awesome return policy. Please take a moment to go over some temporary changes. 

  • For any purchases that are reaching their one-year return cutoff date, STASH will be extending lapsing return deadlines to August 31st, 2020.

  • All current purchases will still have our usual one-year return policy from purchase date (with receipt, with tags on, still in sell-able condition).

  • We do ask that receipts be presented at the time of return and will be subject to inspection.

  • Due to the extremely unusual circumstances of the covid-19 pandemic, we are NOT accepting returns on products until our retail store is operational again. Please keep your return items in a plastic bag with the receipt to ensure that it stays in sellable condition, and we will honour your returns when we are better equipped to do so. Please do not send returns back to the online warehouse. 

  • Safety is our top priority. We are operating with limited staff and resources so that our team can practice social distancing and be with their families. Thank you for your patience and understanding while we navigate this uncharted, crafty territory.

BROOKLYN TWEED APART TOGETHER: 

Finally, some good news! Brooklyn Tweed has come up with a program that offers a little bit of financial relief for yarn shoppers in this time. It's called Apart Together. On the BT website, you can order BT yarn at a pay what you can price starting at $10 USD. If you choose to pay more, you can designate that extra money go to a Brooklyn Tweed Stockist of your choice as a credit towards their next order. So if you participate in this program, we would be honoured if you chose us as the stockist.

We are also offering a version of this program on our website and in store! We are not set up for a pay what you can model to function, but are offering 10% all Brooklyn Tweed yarns until May 15, 2020. This discount will be automatically applied at checkout. With the Canadian dollar fluctuating so aggressively right now, the 10% discount is the maximum we can offer to ensure we don't dip below the $10 USD minimum.

ORIGINAL POST:

Hello crafty peeps! Hope you're all keeping well during this tough time. We wanted to address the COVID-19 crisis and the steps that we're taking to ensure that both our staff and our customers remain healthy and safe. We know that crafting is often an outlet for peeps to reduce their stress, anxiety, and manage their mental health. We want to keep that outlet available to you as long as it is safe to do so. 

First off, rest assured that only happy, healthy staff are working at STASH right now.  Our employees health is our top priority. 

Effective immediately, STASH is closed to the public. (As of March 18, 2020)

    Our hours are subject to change at anytime as we learn more about the situation. Please check here, or contact us if you want to double check our hours of operation before coming to see us. 

    STASH has postponed all of our current classes. All of our March and April classes have been postponed until further notice. We will reopen registration and make up classes for peeps who have already registered when it's safe to do so. We really appreciate your patience during this time.

    Our online store is open 24/7. We're busy stocking our warehouse with your favourite items, but if you don't see what you're looking for please call us at 403-457-0766 or email questions@stashlounge.com and we'll hook you up! We're watching for updates from Canada Post to see if there will be any shipping delays. Please be patient with us while we wander into uncharted territory. Our processing time might be a little slower than you're used to. Again, you can rest easy knowing that our warehouse staff are happy and healthy - the STASH warehouse is a small, independent building that doesn't allow outside visitors. 

    We're still offering Free Shipping for orders over $100, and free local pick up for Calgary peeps. Our local pick up hours may change with the store hours, but we have plans in place for alternative pick ups. Give us a call at 403-457-0766 to ensure your order is ready for pickup. We're happy to run it out to your car if you don't want to come in. 

    We're continuing our commitment to cleanliness, and practicing social distancing in the shop. Our staff have upped their cleaning game. All high traffic areas and surfaces are disinfected frequently. We have hand sanitizer and a bathroom for hand washing available. For the time being, we won't be able to assist with your projects in progress as that involves a lot of contact. We hope you understand, and we'll be back to helping you as soon as we feel safe to do so. You're of course welcome and encouraged to call or email for advice, and we'll do our best to help remotely. 

    The situation is fluid so we will be watching all the recommendations from municipal, provincial and federal governments and will respond accordingly. 

    If you or someone close to you is unwell, we ask that you kindly refrain from visiting us until you're back to 100%. 

    We've got some fun digital projects in motion, and are looking forward to connecting with you in the online world soon!

    In the meantime, 

    Stay Healthy, Happy and Crafty. 

    Comment 1

    Kelly on

    Hello to all you amazing Stash peeps,

    Hope you are staying well during this crazy unprecedented time. Your emails/communications are so well written and enjoyable to read.

    A special hello to Emma—I’ve been wearing my shawl from the shawl class quite a bit lately! So pretty.

    Stay well and happy knitting,

    Kelly B

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