FAQ

Got a question? Let us answer it! 

I need help with:

Shopping Online | Yarn | Classes | Needles

Don't see what you're looking for? Please contact us!

Shopping Online: 

I live in Calgary, but want to shop online! Do you offer location pick-up? 

Absolutely! Once you make your way though the checkout, to the shipping section you'll see a FREE local pick-up section! In most cases, orders placed before 12:00 pm MST Monday - Friday will be available for pick-up within one business day. Orders placed Saturday, Sundays, and Holidays will be fulfilled on the next business day.

*You will receive an email confirmation when your order is ready to pick-up.*

How much does shipping cost? 

We're currently offering a flat rate of $15 for tracked packages to Canada and US customers. Small Canadian orders are sometimes eligible for a $5 lettermail option.
We also offer free Canadian + US shipping for orders over $100 CAD . Please see our policies for more information about shipping. 

Can I use a STASH giftcard to shop online?

Unfortunately at this time STASH giftcards cannot be used online. If you wish to sign up for a class using a STASH giftcard, please call the store at (403) 457-0766. 

Can I collect STASH points online?

Yes! Enter your phone number when prompted and we'll add the points to your in-store account! STASH points can ONLY be redeemed IN STORE at our Calgary location at this time. 

What currency are your prices listed in?

Our prices are listed in Canadian Dollars (CAD) - whatever method of payment you choose, the currency will be automatically converted for you on your statement according to the current exchange rate.

Prices are subject to change without notice. 

Will I be charged sales tax on my order?

Canadian customers will be charged the appropriate GST or HST according to your provincial requirements. 

Will I be charged duties or customs on my order? 

If you live in Canada, you will not be charged any duties or custom fees on your order.

International (including USA) customers may be charged duties, taxes, or fees according to your country's rules and regulations. STASH is not responsible for any duties, taxes, or fees associated with your order. 

How do I track my order? 

When your order ships, you'll receive an email from us with your tracking number. You can check the status of your order at any time by visiting the link in the email. 

Somethings not right with my order! What do I do?

Please contact us ASAP and we'll help sort things out! 

What is your return policy?

Please see our full return policy for details.

I want to join your super awesome email list! 

Yay! Check it out here!

I no longer want to be on your super awesome email list.

We're sad to see you go! You can unsubscribe anytime using the "unsubscribe" link at the bottom of the most recent email you've received. 

Buying Yarn: 

How much yarn do I need?

Sometimes we fall in love with a clever little pattern but we want to use a different yarn instead of the exact yarn called for in the pattern. Maybe that yarn isn’t available, is discontinued, or darn it if we just want to use something even prettier than the original. No matter what the reason, we want to help you calculate that substitution with confidence. We've whipped up a FREE yarn substitution calculator so you can confidently purchase your yarn. STASH always recommends purchasing an extra safety skein - because dye lots can be as rare as unicorns. Still need help? Please feel free to contact us and we'll be happy to give you a hand!

What do you mean by a "safety skein"?

A safety skein is essentially an extra skein of your project yarn. This skein will save your butt in the event that the pattern was just a little bit off - or your gauge wasn't quite right but you decided to go for it anyways. We always recommend purchasing a safety skein so you don't run out of yarn just as you're about to finish your last sleeve, and be stuck buying a skein of a different dye lot, or even worse - find out the yarn/colourway was discontinued.  If you end up with extra yarn, you can always find an awesome one skein wonder pattern to use it up! 

What's a dye lot?

Each batch of yarn is dyed, and while companies do their best to create a consistent recipe, the colour may vary slightly between dye lots. Your dye lot is typically indicated with a number on the ball band. STASH online has an awesome solution for making sure you get all your yarn from the same dye lot - check it out below:

Will all my yarn come from the same dye lot? 

When you're shopping for yarn online with STASH, you might notice a colourway with the notation Lot-1 (or 2, or 3) beside it. This means that these skeins came from the same shipment. This way, you can guarantee that you'll be getting all your yarn from the same lot. If there isn't enough yarn in either lot, give us a call. We'll check our stock to make sure you get a good match!

Using Hand Dyed Yarn:  

Hand-dyeing yarn is a magical process where everything turns out super duper pretty, but never the same. Each skein will have slight variations - that’s what makes it so unique! However, we know this can be a pain in the behind when working on a larger project, which is why we recommend alternating skeins every 1-2 rows. We love this tutorial from Very Pink Knits! Please keep in mind that indie dyed yarn tends to vary significantly between batches - if you ever want more photos of a certain yarn to help you decide, please feel free to send us an email

A note about colours: 

STASH does our best to ensure that our photos represent the colourway as accurately as possible. Please be aware that there will be a slight difference in colour between different devices. Remember that dye lots can be as rare as unicorns - be sure to snag enough of the colour you need, because next time, the colour could be different! As always, please get in touch if you want to see more photos of a certain colour. We're happy to help! 

Size Matters - Let’s talk about yarn weights:  

Most yarn is categorized as one of the following weights: Lace (0), Fingering (1), Sport (2) DK/Light Worsted (3), Worsted/Aran (4), Bulky/Chunky (5), Super Bulky (6), and XL (7). While this is handy information to have, unfortunately it’s not the be-all-end-all of choosing a yarn. Basically, the thicker the yarn, the heavier the weight - BUT there’s a lot of variation within each weight. Don’t let this scare you. This is where everyone’s favourite part of knitting comes in handy: the gauge swatch!

We get it, no one really likes swatching - but it’s an important step to find out if the yarn you’re using will work for the pattern you’re using. If your swatch is too big, go down a needle size. If it ends up to small, go up a needle size. Keep playing until it’s juuuuuust right. Need more help with swatching? Check out this tutorial from Very Pink Knits.

Do you sell indie dyed yarn online?

If you've been to STASH in Calgary, chances are you've checked out our selection of local/indie dyed yarn! You might be wondering why we don't have the same offerings online, and the reason is simple: all of our indie companies have their own online shops. STASH is committed to supporting local/independent companies by offering their yarns in our retail space, and hosting pop-up parties. We don't want to create unnecessary competition between ourselves and our dyers. If online shopping is your preferred method of yarn shopping, we encourage you to check out the websites of our local indie dyers and buy directly from them!  We're working on something super fun involving indie dyers in the future, so stay tuned! 

There's a knot in my yarn, what do I do? 

Unfortunately, knots are a part of yarny life! Industry standards dictate that there can be up to 3 knots in a 50g skein - this is highly unlikely! Most skeins contain 0 to 1 knots. If you come into a knot, our recommendation is to undo it, and weave the two ends into your work, just like you would when you add a new skein of yarn to any project. If you think you've found an especially knotty ball of yarn, please contact us

Does STASH offer yarn winding?

In store - yes, absolutely. But online, we do not! Winding your yarn puts a LOT of stress on your fibre. You should only wind your yarn when you're ready to use it! 

 

Classes

The class I want to take is full! Do you have a waitlist?

Absolutely, give us a call at 403-457-0766 or fill out this form and we'll set you up with a waitlist spot! 

Do you offer any kids classes?

Unfortunately at this time we do not offer classes for kids. There are different insurance requirements when teaching kids that we are not able to fulfill at this time.

Do you offer private, one-on-one classes?

It truly depends on instructor availability. Our calendar at STASH is very full with existing classes and many instructors also have other life commitments which can be challenging for scheduling purposes. If you are unable to attend an existing class you are welcome to reach out to us at 403 457 0766 to discuss options with a manager at STASH.

Do you offer private, group bookings?

Are you wanting to take an existing stash class with a group of like-minded and like-skilled friends? Then please call us at 403-457-0766 and we can talk about different options with you. Are you coordinating an event such as a bridal shower? In that case we have a lovely selection of craft-based workshops from which to choose that are suitable for peeps without any crafty experience.

Needles:

Metric vs US Needle Sizes

We at STASH we’ve made our home in the chilly prairies of Western Canada! Up in Canada, we tend to use the metric and imperial system interchangeably, just to make things more confusing for everyone.

We’re trying to make it as easy as possible to grab the needle size you need! The metric sizes are written first, with the US sizes in brackets following. For example: 5mm (US 8).

If you’re still a little unsure, check out our handy dandy needle conversion chart!

My interchangeable needles are coming undone while I knit!

The key is key! The key looks like a little t-pin, or a partially untwisted paperclip. Insert the key in the hole at the tip of the cord, grip it, and twist the needle on tightly. The key helps give you leverage to get that sucker screwed in tightly! When you need to undo it, insert the key once more to get leverage, and simply untwist. Voila! PS - if you lose your key, you can always use a paperclip in a pinch. 

ChiaoGoo Twist Interchangeable Needle Sizes - Help!

STASH online carries ChiaoGoo Interchangeables in three different sizes: Small (S), Large (L), and Mini (M). It’s important you purchase the corresponding cables, needles, and accessories for the size you have. If you’re not sure, take a look at the needles or cords you have - they will be marked with a letter to indicate the size. If you make a mistake, or need to mix and match, adapters are available!

3.5" vs 4” vs 5” Tips - Help!

You might be wondering what the difference between 3.5 inch, 4 inch, and 5 inch needle tips is! The 3.5 and 4 inch needles tips are suitable for knitting in the round on 16 inch cords - the 5 inch tips are suitable for knitting on cords 24 inch or longer. The longer tips are great for larger projects, magic loop, or knitting flat. 3.5 or 4 inch tips are great for peeps who like to make hats! 

Wood vs Metal Needles: 

A lot of people ask us if they should use wooden needles, or metal needles! There's no good or bad type of knitting needle or crochet hook - it all comes down to personal preference! If you find that you're knitting too slowly, or you feel like your stitches are sticking to your needle, try metal. If you feel like your stitches are sliding around or off your needle, try wood!