Class Policies

CLASS CANCELLATION POLICY

If you cannot make your class, you must give STASH at least 48 hours notice in order to reschedule or receive a refund for the booking. We are unable to offer make up classes for subsequent missed classes. If you cannot make your class, please call us at 403-457-0766.

Cancellations made within 48 hours of the class are not eligible for a refund or rescheduling. 

If you need to reschedule before the 48 hour deadline, we will happily move you to another date if the schedule allows. If you have to reschedule a second time, we will refund you for the class (as long as you tell us a minimum of 48 hours before, of course!)

In the event STASH is not able to run the class due to low enrolment, we will provide 48 hours notice as well.

LATE POLICY

The first 10 minutes of class are super, duper important! For this reason, we ask that you arrive on time (aim for about 5 minutes early!) If you are more than 10 minutes late, you will not be able to join the class. 

COVID-19 SAFETY POLICIES

STASH is committed to providing our staff, students, and instructors with a safe learning environment. If you are unable to comply with our COVID-19 policies, you will be asked to leave without a refund.

APRIL 2022 MASKS + VACCINE PASSPORTS: While Alberta no longer mandates the restrictions exemption program, we will be continuing to check QR codes and IDs and require masks in the classroom for all classes scheduled until the end of April 2022. We committed to providing a safe learning environment for our staff and instructors, which included participation in the REP program. We will continue to honour that obligation for all classes scheduled until April 2022. Thank you for understanding! 

MAY + JUNE 2022 MASK POLICY: Classes starting in May and June will no longer require a vaccine passport to attend, however masks will continue to remain mandatory in the classroom.

  • STASH will be checking for valid vaccine passports and matching photo ID the day of the class. (Valid until the end of April, 2022)
  • Masks must be worn at all times during the class. We require full coverage masks, no face shields or plastic masks please. 
  • Please DO NOT attend class if you are unwell. We will do our best to reschedule you if you become sick. 
  • Our classrooms are equipped with air purifiers and seating is arranges as safely as possible, but please be prepared to share a sofa with another class participant. 
  • Abuse will not be tolerated. Please be kind to the staff and instructors - we are all doing our best to keep you safe!

Hand sanitizer will be provided. At this time, we are suspending our coffee and tea service, so please feel free to bring your own (in a covered travel mug or water bottle.)

STASH expects our team members to follow the same COVID safety rules, so you can feel safe and secure during your class.

ACCESSIBILITY

Our classrooms are on the lower level of the building, but can be accessed via elevator. Please let us know ahead of time if there are any accommodations you require - we want to make sure you feel safe and comfortable during your class! Service dogs and other aids are welcome in class. 

AGE RESTRICTIONS

Peeps must be at least 16 years old to take a class at STASH.

SKILL LEVELS

When registering for your class, you'll be asked to complete a questionnaire that helps us determine you have the skills to succeed in class. If you do not feel confident about the skills a class requires, please email us at questions@stashlounge.com and we can recommend a class to help you build your crafting confidence!