Our Booking Policy

Everyone at STASH wants you to get yer craft-on and we strive to do our best in giving you flexible options for booking a class with us. So here is what you can expect from STASH when you book a class:

We collect basic information – full name, phone number, and email – that we will only use to contact you to finalize registration , to use later to give you a friendly reminder of the class, or to call you if the class cannot proceed as scheduled. We do not share your information with anyone evah! We also do not keep your booking information on file, which is why we always ask you for your info, even if you are some sort of awesome craft class maniac.

We require payment for classes in advance of the class. We can accept payment with a credit card over the phone during the time of finalizing the booking, but we understand that is not always the best way for you to pay. If you want to book a class but would prefer to pop by and pay in person, please feel free to just talk to us about it during booking and we are happy to make arrangements for you to pay later. The advance payment ensures that our classes are guaranteed to run and that we can pay instructors, order supplies, and all that business-y stuff.

Classes are first-come, first served. This means that if we got an overnight influx of voicemail and online bookings for a wicked new class, we will put them in chronological order and contact each person to offer them their spot. Our wait list works the same way. If we make arrangements to hold a spot for you and do not hear from you by the arranged date we will need to release the class to the next peep who wants to take it. We feel that this is fair to everyone and we strive to communicate with everyone as clearly as possible.

If you need to cancel and give us more than 48 hours notice, we will gladly give you equal credit towards any other class or products at STASH. We know that in the modern world life can throw you for a loop, so call us as soon as possible at 403 457 0766 if you are running into scheduling troubles! If the class you originally booked is being discontinued from our calendar and you do not see another class of interest, we will then give you a refund. Phone messages and email are perfectly fine methods to communicate a cancellation but credit or refund arrangements need to be discussed over the phone.

If you need to cancel and give us less than 48 hours notice, we cannot provide a refund or a credit. Our classes proceed based on enrolment and last minute cancellations can have a pretty dire effect on being able to offer that class again in the future. Also, less than 48 hours notice does not give us enough time to give the spot to someone who has been wait listed and were patiently waiting for a call.

If need to miss a class that has more than one session, please let us know as soon as possible. Occasionally there are options for you attend your missed class the next time that class is offered, and in extreme cases we may be able to offer a one-on-one appointment for you to make-up the class but please note that we do not guarantee that you will be able to make-up your class, especially if STASH is in its busy season (September to January), if the class is being taught by a guest instructor, or if STASH’s schedule is otherwise full.

If STASH ever has to cancel a class, we will contact you as soon as possible and arrange an immediate refund to you, or arrange for re-booking or credit if you prefer. this situation occasionally arises when a class does not reach the minimum number of participants to cover the cost of offering the class (usually three peeps). Sometimes the class may have to be cancelled because an irreplaceable instructor has fallen ill or has a family emergency. We don’t like to cancel classes, and we try hard to not do it, but when we do we will be sure to handle it quickly and professionally.

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